Identified - Updates to the LiveKit Cloud analytics dashboards are currently delayed due to an issue with our processing pipeline. Ingestion of new data is not affected, and we are in the process of recovering all data.
We'll share another update once the restoration is complete and dashboards are updating normally.
Feb 26, 2026 - 16:18 PST
Resolved -
We are going to keep traffic routing to our other US clusters, but we will consider this incident closed while we continue to investigate its origin as there is currently no impact to users.
Feb 20, 20:54 PST
Monitoring -
The users who made the original reports are no longer seeing issues. We will continue investigating and post the results of our investigation as soon as they are available, but there are currently no known issues in LiveKit's SIP infrastructure.
Feb 20, 14:41 PST
Investigating -
We are currently investigating user reports of SIP invites not getting responses in our Chicago region. We have not yet determined if the issue is due to the users' trunking providers, but we have begun routing traffic away from Chicago to our other US clusters to ensure continued service.
Feb 20, 13:47 PST
Resolved -
We received customer reports indicating that some agent connections to LiveKit Cloud were timing out. The symptoms typically appeared as a networking error, with calls hanging indefinitely on `room.connect()`
Investigation confirmed the root cause: degradation on two Network Load Balancers (NLBs) in the US-East region.
This issue affected approximately 8% of inbound agent connections to US-East during the impacted period.
Feb 14, 08:00 PST