Elevated error rate on LiveKit Inference (google/gemma-4-31b-it)
Update - We are actively investigating elevated error rate on LiveKit Inference (google/gemma-4-31b-it)
Aug 06, 2026 - 12:51 PDT
Identified - Between approximately 18:45 and 19:15 UTC today, a subset of LiveKit Inference requests using the google/gemma-4-31b-it model returned errors. Affected agent sessions would have seen an LLM request error on those requests. Other models and other LiveKit services were not affected.

No action is needed on your part. If you continue to see errors, please reach out to support. We apologize for the disruption.
Aug 06, 2026 - 12:47 PDT
Uptime over the past 90 days. View historical uptime.
Global Real Time Communication Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 6, 2026

Unresolved incident: Elevated error rate on LiveKit Inference (google/gemma-4-31b-it).

Aug 5, 2026

No incidents reported.

Aug 4, 2026

Elevated timeouts on LiveKit Inference (google/gemma-4-31b-it)
Resolved - This incident has been resolved.
Aug 4, 15:11 PDT
Monitoring - We are monitoring elevated timeouts that affected LiveKit Inference between 14:05 and approximately 15:00 UTC today. During that window, roughly 3% of LLM requests using the google/gemma-4-31b-it model timed out. Impacted customers would have seen LLM request timeouts in their agent sessions (for example, APITimeoutError in agent logs). Other models were not affected.

We have identified the cause. During a period of increased traffic, response times for this model slowed, and a defect in our health-monitoring logic incorrectly marked a backup deployment as unhealthy and removed it from rotation, preventing requests from failing over as designed. Error rates returned to baseline by approximately 15:00 UTC, and a fix for the health-monitoring defect is in progress. We are continuing to monitor before marking this resolved.

No action is needed on your part. If you continue to see timeouts, please reach out to support. We apologize for the disruption.
Aug 4, 13:45 PDT

Aug 3, 2026

Sessions view not populating in the Cloud Dashboard
Resolved - We have fixed the data pipeline delay and all sessions should be loading now in the Cloud Dashboard.
Aug 3, 12:48 PDT
Update - We have traced the underlying issue to a backlog in our data pipeline, and we are continuing to investigate the root cause while working to clear the backlog. This data ingest delay results in the Sessions view returning no results for any time range ending at the current time, including all Quick Ranges options in the dashboard. As a temporary workaround, select "Custom range" and set the end time at least 30 minutes in the past to load your sessions. Real-time connectivity is not affected and no data has been lost.
Aug 3, 09:51 PDT
Investigating - We are currently investigating an issue where the sessions view does not populate in the Cloud Dashboard. This issue is specific to the dashboard display; all LiveKit services are operating normally and no sessions or sessions data are affected.
Aug 3, 08:30 PDT

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

Intermittent webhook delivery failures
Postmortem - Read details
Jul 30, 15:57 PDT
Resolved - Between 2026-07-16 and 2026-07-29, a caching bug caused webhooks to be intermittently not delivered for about one hour for projects whose configuration was updated during this period.
Jul 30, 15:55 PDT
Investigating longer than usual dashboard loading times
Resolved - An internal one-off analysis job ran some expensive DB queries which slowed down load times of the dashboard's sessions page. The job was removed and load times are now back to baseline.
Jul 30, 15:25 PDT
Investigating - We are currently investigating longer than usual dashboard loading times. No services appear to be impacted and we don't expect any data to be lost.
Jul 30, 11:53 PDT

Jul 29, 2026

No incidents reported.

Jul 28, 2026

Elevated SIP API error rates in the London region
Resolved - Between approximately 10:30 and 11:55 UTC on July 28, customers with telephony workloads in our London region experienced elevated error rates on SIP APIs. Small number of call transfers were affected.

We mitigated by removing the affected infrastructure from service at 11:48 UTC, and error rates returned to normal by 11:55 UTC.
Jul 28, 07:23 PDT

Jul 27, 2026

Elevated connectivity issues in US West
Resolved - On July 27, our San Jose region experienced a minor networking incident beginning at 16:14 UTC. Some users connected to this region may have experienced disconnects and increased session start times. Traffic was routed away from this region by 16:39 UTC and errors have since returned to baseline.
Jul 27, 10:00 PDT

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

Increased egress latency and media connection interruptions in London region
Resolved - On July 23, between 07:50 and 08:07 UTC, media servers in our London region experienced a host-level network fault, causing them to fail health checks and restart. Users connected to these servers may have experienced brief connection interruptions, and egress operations may have seen increased latency. The affected servers were removed and replaced. The region has been operating normally since.
Jul 23, 01:00 PDT
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