issues with building new releases on cloud agents

Incident Report for LiveKit

Postmortem

During a routine cloud-agents control plane release, a configuration error caused the service to crash. We quickly identified and corrected the problematic config value, restoring normal operation. We are investigating ways to make our configs more robust and will look to add additional testing around this process to ensure the issue doesn’t happen again.

Posted Oct 06, 2025 - 16:23 PDT

Resolved

This incident has been resolved.
Posted Oct 06, 2025 - 16:20 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 06, 2025 - 15:46 PDT

Investigating

We are currently investigating the issue. Running cloud agents are not affected, only new builds.
Posted Oct 06, 2025 - 15:33 PDT
This incident affected: Global Cloud Agents.