Investigating scaling issue affecting Cloud Agents in EU (Frankfurt)

Incident Report for LiveKit

Resolved

This incident has been resolved, and we have confirmed full recovery.

Posted Oct 05, 2026 - 07:21 PDT

Monitoring

A fix has been implemented and we are monitoring to confirm full recovery.

Posted Oct 05, 2026 - 06:40 PDT

Investigating

We are investigating potential scaling issues with LiveKit Cloud hosted agents in eu-central resulting in increased join latencies. Existing agents are still functional and can serve sessions normally, but they may be slower to join new sessions. We are actively working on a mitigation to alleviate this issue. We will provide another update as soon as possible.

Posted Oct 05, 2026 - 06:34 PDT

This incident affected: Regional Cloud Agents (Europe Central - Cloud Agents).