LiveKit Cloud Dashboard Missing Observability Sessions

Incident Report for LiveKit

Resolved

We have identified a bug where LiveKit Cloud projects created after April 1 at 20:41 UTC which enabled Agent Insights encountered a bug where their observability data (recordings, traces, and agent logs) was not saved correctly. We have resolved the issue on April 8 at 03:19 UTC and Agent Insights should be fully operational for all new and existing projects. No action is required from impacted users. We will follow up with a postmortem as soon as possible.

Posted Apr 08, 2026 - 09:18 PDT

This incident affected: Cloud Dashboard (cloud.livekit.io).