Connection errors have remained cleared since the US East drain at 15:44 UTC, and as of 19:30 UTC, US East is back online. We'll share a detailed RCA in the coming days.
Posted May 28, 2026 - 13:13 PDT
Update
Service is operating normally with traffic routing through other regions. We are working on bringing US East back online and will share a detailed RCA once complete.
Posted May 28, 2026 - 11:27 PDT
Update
Connection errors have fully cleared since the US East drain completed at 15:44 UTC. We'll continue monitoring. We will be sharing a detailed RCA.
Posted May 28, 2026 - 09:27 PDT
Monitoring
US East drain is complete and all new traffic is now routing to other regions. Error rate is trending down and we'll continue monitoring.
Posted May 28, 2026 - 08:50 PDT
Identified
We are observing database connection timeouts in the US East region and are currently seeing an impact to all services in the region. We are currently draining the region and routing away all traffic to other regions.
Posted May 28, 2026 - 08:35 PDT
Investigating
We are currently investigating reports of spikes in participant connection latency and errors
Posted May 28, 2026 - 07:53 PDT
This incident affected: Regional Real Time Communication (US East - Real Time Communication).