We are resolving this incident as the underlying issue has been resolved. Thank you for your patience and apologies for the disruption. We will follow up with a postmortem as soon as possible.
Posted Sep 15, 2026 - 11:16 PDT
Update
We are continuing to monitor, but want to keep users up to date with how we believe impact may have materialized. The first impact window started at 13:40 UTC and impacted Ingress and Egress services for about 3 minutes. The second impact window started at 16:11 UTC and impacted SIP, Ingress, and Egress services for about 1 minute.
Posted Sep 15, 2026 - 11:03 PDT
Monitoring
We are still investigating, but believe that customer impact should be mostly mitigated - although some spikes may still be occurring. We are investigating reports of aborted egresses which we believe were also related to this issue. We will post another update as soon as possible.
Posted Sep 15, 2026 - 10:37 PDT
Investigating
We are investigating reports of intermittently increased API latencies starting at 13:30 UTC. Users may observe increased latency spikes across all APIs.
Posted Sep 15, 2026 - 10:04 PDT
This incident affected: Global Egress, Global Ingress, and Global SIP.