Users connecting to our Japan region experienced elevated connection failures between approximately 18:18 and 18:43 UTC, caused by a network disruption affecting connectivity between our Tokyo data centres. Connectivity was restored by 18:43 UTC.
Update (July 7): After the initial recovery, one replacement media server in Tokyo came online serving only IPv6. From approximately 22:00 UTC on July 6, connections routed to this server failed for clients on networks without IPv6 connectivity. The server was removed from service at 10:30 UTC on July 7, and connection success rates in Japan have returned to normal.
Posted Jul 07, 2026 - 03:30 PDT
Investigating
We are currently investigating increased connection failures affecting our Japan region beginning at 18:18 UTC.
Posted Jul 06, 2026 - 11:40 PDT
This incident affected: Regional Real Time Communication (Japan - Real Time Communication).