Intermittent connection timeouts in the Frankfurt region

Incident Report for LiveKit

Resolved

This incident is resolved. Connections to the Frankfurt region have returned to normal.

Posted Oct 16, 2026 - 04:59 PDT

Monitoring

We have applied a mitigation and new connections should no longer time out. We are monitoring to confirm that connection times have returned to normal.

Posted Oct 16, 2026 - 04:15 PDT

Investigating

We are investigating intermittent timeouts when establishing new connections to our Frankfurt (EU) region. A small percentage of connection attempts may time out. We are working on a mitigation and will post an update as soon as possible.

Posted Oct 16, 2026 - 03:55 PDT

This incident affected: Regional Real Time Communication (Europe Central - Real Time Communication).