Between the hour of 12:00PM EST and 12:20PM EST on Tuesday, 31st May 2022 users encountered Global Analytics Dashboard throwing 500 error.
The event was triggered by a Analytics Database reconfiguration at 12:00PM EST.
The Analytics database reconfiguration was to reduce the number of background workers based on the DB configuration which required a restart of the database
The shutdown of the analytics database took longer than expected, which lead to the analytics database being offline.
This critical incident affect 100% of Analytics dashboard users.