Partial Degradation of US Inbound calls

Incident Report for LiveKit

Resolved

At 3:50 PM UTC on June 13, 2025, a subset of our inbound calls experienced degraded quality. We isolated the calls to a problematic instance and routed traffic away from it at 8:30 PM UTC on June 13, 2025 at which point the incident was resolved. This issue impacted 2.84% of inbound traffic in one(US central) of our 16 availability regions. We are actively working on an RCA.
Posted Jun 13, 2025 - 08:30 PDT