Networking issues in India

Incident Report for LiveKit

Resolved

This incident has been resolved.

Posted Jul 16, 2025 - 12:00 PDT

Investigating

We have detected intermittent internet backbone issues in India that may be impacting traffic, though our systems are able to automatically mitigate by relaying traffic.

From 11:15 - 12:44 UTC we rerouted all traffic from India elsewhere as a mitigation. During this period, any region dependent SIP traffic may have been geo-blocked by third party trunk providers.

During this time, all other services were operating normally

Posted Jul 16, 2025 - 08:31 PDT

This incident affected: Regional SIP (India - SIP), Regional Real Time Communication (India - Real Time Communication), Regional TURN (India - TURN), Regional Egress (India - Egress), and Regional Ingress (India - Ingress).