Reports of SIP INVITES not getting responses in Chicago region

Incident Report for LiveKit

Postmortem

Root Cause
This issue had the same root cause as the incident that occurred after it in the US east region. Please view that link for a better understanding of the root cause, technical details, monitoring and mitigations.

Timeline
2026-02-20 19:00 UTC – Isolated customer reports came in of no sip responses to invites
2026-02-20 20:34 UTC – Looking at various customer examples, we figured out that the common factor in problematic calls was the chicago based SIP loadbalancer.
2026-02-20 21:26 UTC – SIP in Chicago was drained after ensuring it there was enough capacity in other regions.

Posted Mar 06, 2026 - 01:22 PST

Resolved

We are going to keep traffic routing to our other US clusters, but we will consider this incident closed while we continue to investigate its origin as there is currently no impact to users.

Posted Feb 20, 2026 - 20:54 PST

Monitoring

The users who made the original reports are no longer seeing issues. We will continue investigating and post the results of our investigation as soon as they are available, but there are currently no known issues in LiveKit's SIP infrastructure.

Posted Feb 20, 2026 - 14:41 PST

Investigating

We are currently investigating user reports of SIP invites not getting responses in our Chicago region. We have not yet determined if the issue is due to the users' trunking providers, but we have begun routing traffic away from Chicago to our other US clusters to ensure continued service.

Posted Feb 20, 2026 - 13:47 PST

This incident affected: Regional SIP (US Central - SIP).